Hiring an answering service for your bail bond company is very critical to accelerating its growth and survival. The answering service comes with plenty of benefits. Having someone to answer your company's incoming calls is an enormous time-saver. Your staff members might be very busy with handling existing defendants, and at the same time, new defendants are making calls.
Therefore once your bondsmen are interrupted by the incoming calls, they could offer poor services to defendants seeking bail bond services. So hiring an active answering service for your bail bond company is an ideal decision. The answering service will handle several issues, thus freeing your bondsmen. You and your administrative team may take breaks, nights off, and holidays without worrying about your client's incoming calls not being answered.
Arrests occur at any time of the day. The arrested victims are in a hurry to seek legal assistance from your bail bond company and ensure they are out of jail. The answering service is the best option for your bail bond company to ensure a professional appearance and enhance your company's image. Even when you are a startup, the service will work effectively at a reasonable cost. Additionally, using an answering service for your bail bond company comes with benefits like 24/7 customer support, saving your time and money, freeing your staff, avoiding recording missed calls, among other benefits. The common benefits arising from using an answering service for your bail bond company are:
Provide Support To Your Clients The Time They Need You The Most
Arrests often occur at any time, either during the day, night, weekends, or over the holidays. Therefore the arrestee will make calls to your bail bond company seeking legal help to move out of jail as soon as possible. The time they make a call, it's the most time they require your help. An answering service will provide 24/7 customer support depending on your bail bond company's needs. For instance, the client may be arrested during night time for driving while under intoxication. They will then call you to receive legal assistance at that particular time, which will enable them to skip jail time through a bail bond. Therefore the service will be essential if your company is facing competition from other bond companies. Having an agent take care of your customers will be very beneficial even when the company is closed.
Keep a Running Record For Voicemail and Calls
A client may face arrest for violating the law. The arrested persons will require help to free them from jail. Therefore your bail bond company should expect several arrestees to make their calls seeking legal assistance from your bondsmen. Your company will require a record of differentiating its clients. With an answering service in place, you will have a record of all calls from different callers. Each call will be locked in the portal, regardless of whether the caller left a message or spoke with the agents. Therefore it will be easy for you and your administrative staff to view the calls and assist the arrested victims in coming out of jail on a bond as soon as possible.
Additionally, with the service at work, you will trace the clients' frequently asked questions once they are arrested. Notably, the records will be essential when updating your bail bond company website or the FAQs of your company web. Moreover, with access to customer transcriptions and records, it is often easy to review their calls and carefully listen to their needs. You will have a strong/powerful insight into your clients. The caller information may help direct how you set your answering service.
For instance, if, after reviewing the calls, you discover most callers call to ask for the direction of your office, you may set up your voicemail concluding a voice recording which offers them directions. Additionally, you may add your bail bond company's direction on your social media accounts, making it easy for your clients to access you. The clients will be happy once they realize you are offering the information they need. With the information on social media accounts, your staff members will spend less time repeating the same materials over the phone calls, thus freeing their time.
Reduce Your Managerial Tasks
Since arrests occur at any time, you will expect calls from the arrested victims even when you and your staff members are busy handling the critical issues. Therefore, having many customers means that your receptionist will be overworked. Notably, hiring a receptionist or an answering service with a live person will increase your management work. Additionally, the extra staff will increase your company expenditure. For instance, when you employ a receptionist, you will be required to train them, monitor their job to ensure they are professional, and even adjust their training when necessary. However, with an answering service for your bail bond company, you will avoid the added managerial tasks.
Keep Your Bail Bond Company Open Even When The Unexpected Happen
Defendants are arrested at any time besides unexpected circumstances like bad weather, floods, power outage, or an emergency. Therefore, the arrested victims will need your help to walk out of jail on bond quickly despite your law firm's situation. However, with an active answering service for your company, the facility will keep working when experiencing the above barriers. Additionally, during the challenging period, you will avoid recording missed calls for your bail bond company. Therefore most customers will be aware your bail bond company is working even when a disaster arises.
Reduce Your Bondsman's Interruption
As the defendants make their calls to you, they may be interrupting the bondsmen handling other critical issues. In your bail bond company, the most distracting element is the incoming calls. You can handle the problem by hiring an answering service for your company. Additionally, you may choose and set aside specific time for answering the incoming calls with the service at work. For instance, if you are meeting or totaling a project, the calls will be directed to the respective departments or voicemail system. Therefore with minimal interruptions, your staff will ensure they yield the maximum productivity.
Answer All The Incoming Calls
Most callers will seek legal help to stay out of jail and face the judges out of the prisons. Most calls are urgent and need a fast response. When you fail to answer the calls, the defendant or victim will move to the ready bail bond company. If you miss a call, you may end up missing more opportunities and clients. However, with an answering service at work, you shouldn't worry about missing the calls anymore. The callers will quickly leave their messages, and the system will automatically capture their information. Most callers hate unanswered calls, long waits, or listening to a ringing call. The answering service will ensure no calls are missed, and the callers go through a professional and personalized greeting before their issues are addressed. For urgent and emergency calls, the agents will forward them to the respective experts. Therefore the client's calls are respected and highly honored.
Make Your Bail Bond Company Sound Professional To The Customers
By hiring an in-house receptionist, you may not have full control over how they respond to the incoming calls. For instance, if the receptionist has a bad day or encounters challenging situations, you don't know how to answer your customers. Even when you train your receptionist as thoroughly as possible, you will not guarantee they will perform their work correctly. Therefore, if you don't have someone answering your callers with moods, an answering service is the best solution for your bail bond company. You will record the outgoing phone calls to ensure they meet the standards your company needs.
Keep Your Bail Bond Company More Organized Even When It’s a New Facility
An arrestee may be in a hurry to receive their services from your bail bond company. Therefore if your company is properly organized, they will receive the services quickly. Your bail bond company may be in the process of growing, thus expecting stiff competition from the other established bail bond companies. Your bail bond company will require an answering service to control the phone calls in an orderly way. With the service, the callers will receive a menu option to reach the respective departments. Notably, even if each department has one or two staff, the facility will seem much larger with the automated menu option giving the callers options to various choices.
Alternatively, starting from how the customer calls are answered and directed to the administrative staff, your bail bond company will perform its duties in a more organized way. Additionally, the clients are guided where they require help. The agents will make and follow up with the client's appointment to ensure they show up.
Spend More Time on The Issues That Matters
Your bail bond company may be busy with every bondsman committed to their clients. Therefore you and your staff team should not spend more time picking the incoming calls or being interrupted. However, with the answering service, the calls will be filtered and answered appropriately. The agents will dismiss wrong numbers interrupting the facility. Additionally, the agents will answer the basic and routine questions to avoid customer congestion at your bail bond company.
Reduce The Waiting Time
After the arrest, the arrested person may decide to walk into your bail bond structure for legal help. Unfortunately, he/ she may find a queue of clients waiting to receive services. Therefore he/she may end up spending much time on the waiting bay. Alternatively, since the clients need an urgent response, they may move to another bails bond company. However, with the answering service in place, the customers don't have to wait. Notably, the clients will choose the department they want to reach and leave their staff's messages to respond once they are back. By doing so, the customers will be happy and feel their calls are respected. Your customers will waste no more time at the waiting bay.
Reduce Your Company Overhead and Save More Money
Hiring an in-house receptionist may be time consuming and expensive. For instance, you will have to find a workspace and buy a phone system. Notably, even if you hire a full staff to answer the incoming calls can be frustrating, especially during the hours and days they are not required. However, a call answering service will ensure flexibility, reducing or increasing your usage and your company needs without the above overheads.
Alternatively, As the company owner, you may have invested a lot of money to allow your bail bond company to grow and provide better services to your customers. Therefore an answering service may be the solution to your business problems. Notably, a quality answering service will save your money and yield direct profits. For instance, if your bail bond company is in the process of growing, you will retain more customers by converting them as you are available at any time. Additionally, hiring a receptionist to answer the phone calls is more expensive than hiring a call answering service for your bail bond company. Moreover, hiring staff and paying for holidays, over time and graveyard shifts may be more costly than hiring a professional call answering service. Furthermore, with the service, you will avoid training costs, or finding extra space for the staff members.
The Answering Service Will Do More Than Just Answering Questions
Besides answering the incoming calls, a call answering service can do more. Most professional answering services have highly trained agents to provide several services, starting from providing essential client support to payment processing. The activities are done securely, safely, and following the internal regulations for your bail bond company. Therefore the service frees enough time for the administrative staff to engage in critical issues. A list of the extended services which the answering service may provide for your company includes appointment booking, help desk support, lead collection, event registration, and emergency response.
Find An Answering Service Near Me
If you own a new or an established bail bond company, consider hiring a call answering service for your facility. The service is very crucial in determining the development of your firm. Additionally, with a professional answering service, you offer defendants first-rate bail bond services. If the clients are satisfied with your services, they definitely will refer other defendants seeking your services, thus making huge profits.